My Helper

Privacy Policy

Last updated November 8, 2026

My Helper helps families make simple step-by-step guides for someone they love. This page explains what we collect, why, and the choices you have. The short version: we only keep what the app needs to work, we never sell your information, and you can delete everything at any time.

What we collect

  • Your account: your name, email address, a scrambled (hashed) copy of your password, and your family's name.
  • Your guides: the words, photos, arrows and voice recordings you add. Photos may show the inside of a home or a device screen, so please leave out anything private, like passwords or bank details.
  • Help contact: the name and phone number you choose to show on guides as “who to call for help.”
  • Basic usage: simple counts such as sign-ups and which guides are opened, kept on our own servers, so we can tell whether the app is working for people. We don't use advertising trackers.

Who can see your guides

Only people in your family can see your guides inside the app. When you publish a guide, anyone with its link or QR code can open it, without signing in. That's what lets a grandparent scan a printed card. You can make a link stop working at any time by resetting it in Settings.

The Live Helper

If someone uses the “photograph your screen” helper on a guide, that photo is sent to our AI provider, Anthropic, to get an answer. We don't save the photo, and it isn't used to train AI models.

Companies that help us run My Helper

  • Render, which hosts the app and stores its data in the United States.
  • Anthropic, for the Live Helper and the “make it calmer” writing helper.
  • Our email provider, to send password reset and welcome emails.

They may only use your information to provide their service to us.

Your choices

  • Edit or delete any guide whenever you like.
  • Delete your account from Settings. If you own the family account, this deletes all of the family's guides, photos and recordings. We remove it from the live app right away; backup copies are cleared within 30 days.
  • Ask us for a copy of your information, or ask us to correct it.

Children

My Helper is for adults. Please don't create an account if you're under 16.

Changes

If we change this policy in a way that matters, we'll let you know by email or in the app.

Questions? Use the feedback option inside the app and we'll get back to you.